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Who should I contact with questions about patient care?

Patient representatives are available to answer questions and provide information regarding patient care Mon-Fri, 8 a.m. to 4:30 p.m. If you have questions or concerns regarding the care you received at one of our facilities please contact a Patient Representative.

How can I get help with MyChart?

For questions about MyChart registration or to resolve lockouts, please call your clinic for assistance.
Search our clinic locations

How can I remove my mailing address from your list?

How can I obtain a copy of a birth certificate?

Questions about birth certificates should be directed to the Hennepin County Government Center. Call 612-348-8240.

How do I get a copy of my medical records?
  1. Download the authorization form
  2. Fill out and send:
    • To release records from North Memorial Health Hospital or Maple Grove Hospital, you can fax it to 763-581-4447 or mail it to:
      North Memorial Health
      ATTN: Health Information Management
      3300 Oakdale Ave. N, Robbinsdale, MN 55422
    • To release records from a North Memorial Health Clinic, you can fax or mail it. Visit a clinic location page for fax and address information.

Learn More about accessing health records

Do you accept my health insurance?

We participate in many public and private insurance networks and will bill any insurance provider. However, since even single insurance companies can offer many different levels of coverage, we encourage everyone to contact their insurance company to find out if North Memorial Health is included their particular network. Contact phone numbers are often found on your insurance card or your insurance website.

How can I learn more about careers and working at North Memorial Health?

General information and job openings can be found by visiting our careers page.
Learn more about career opportunities

What volunteer opportunities are available at North Memorial Health?

Information about volunteering at North Memorial Health and volunteer applications are available on our volunteers page.
Learn more about volunteer opportunities

Who should I contact with a question about a bill I received?

If you have a question about a bill, please call 763-581-4480 or 866-358-2644.

How can I schedule a primary care clinic appointment?

You can make an appointment online or you may also call 763-581-CARE (2273) for more information about how you can find a primary care provider at North Memorial Health.
Make an Appointment

How can I arrange to see a specialist at North Memorial Health?

If your insurance provider allows you to visit a specialist without a referral from a primary care doctor, you can search providers to learn what their process is to schedule an appointment.
Search our care options and services

How can I contact a customer at a North Memorial Health Hospital?