Emergency Department (ED) Volunteer
Position Description and Duties
We are excited to welcome you to apply and volunteer at North Memorial Health Hospital.
Position: Level One Trauma Emergency Department Volunteer
Department: Emergency Department
Reports to: Emergency Department Manager
Liaisons: ED Volunteer Program Coordinator
Location: North Memorial Health Hospital
ED volunteers are here to enhance quality patient care by assisting the ED team members, patients, and families.
- Help to facilitate smooth and proper patient flow through their ED visit.
- Provide an area and atmosphere conducive to comfort while waiting.
- Serve as Greeter at Emergency Department walk-in entrance. Direct people to appropriate service areas in the ED.
- Escort patients to other locations such as: coffee shop, elevators, cafeteria, lab, restrooms, telephones, admitting/registration, etc.
- If asked, explain that the Triage nurse sets priority of when patients are seen by how ill the patients are based on triage criteria.
- If directed by the Triage nurse, transport non-critical patients (by wheelchair or ambulatory) to assigned room in the Emergency Department.
- Must pass a background check.
- Emerging from the pandemic, we have a new orientation process. This includes all volunteers must show proof of being fully vaccinated for COVID-19.
- High school diploma or G.E.D.
- Preferred interest in the field of health care.
- Be able to work independently and in a self-motivated fashion.
- Be sensitive and able to work with individuals experiencing stress due to trauma, pain, or grief.
- Be able to observe strict patient confidentiality.
- Be effective in their communication skills.
- Be able to remain calm in stressful situations.
- Flexibility in adapting to needs of the ED environment.
- Be able to tolerate the sight of blood and body fluids.
- Have the ability to interact appropriately with children.
- Be comfortable working in a multi-cultural environment.
- Physically able to push a wheelchair and assist with cart.
- Good problem solver.
- Respectful, pleasant and courteous under all circumstances.
- Be able to tolerate a lot of standing, sitting, walking, bending.
- Have good visual and auditory abilities.
- Can get around the medical facility as needed.
- A two-semester commitment to work a minimum of one 4-hour shift a week.
- Spring semester: February 6 – May 16
- Summer semester: June 6 – August 11
- Maintain the volunteer schedule
- Must be able to provide own transportation
- Commit to a background check
What volunteers gain from volunteering in the Emergency Department:
- References (on completion of six months minimum commitment)
- A greater insight into the workings of a level one trauma center
- Supervision and support from a team of specialist nurses
- Free parking
- $8 meal allowance
Please follow the instructions below and call our office if you have any questions. Volunteer Services’ general office phone number is 763-581-3932.
Step 1: Complete application.
Step 2: Accepted applicants will be called for an interview with a Volunteer Services team member.
Step 3: Welcome and background check will be sent to applicant. Applicant will complete and submit. Volunteer Services will schedule fingerprinting.
Step 4: Upon receiving background clearance, Volunteer Services will send an online orientation covering the hospitals policies and procedures.
Step 5: Volunteer Services coordinator will call to schedule training in the emergency department. At that time, applicant will turn in completed required documents:
- Immunization’s, COVID, flu, two MMR’s and varicella
- Attestation for completing online orientation
- Signed confidentiality
- Signed training checklist