Position: Level One Trauma Emergency Department Volunteer

Department: Emergency Department

Reports to: Emergency Department Manager

Liaisons: ED Volunteer Program Coordinator

Location: North Memorial Health Hospital

Duties:

ED volunteers are here to enhance quality patient care by assisting the ED team members, patients, and families.

• Help to facilitate smooth and proper patient flow through their ED visit.
• Provide an area and atmosphere conducive to comfort while waiting.
• Serve as Greeter at Emergency Department walk-in entrance. Direct people to appropriate service areas in the ED.
• Escort patients to other locations such as: coffee shop, elevators, cafeteria, lab, restrooms, telephones, admitting/registration, etc.
• If asked, explain that the Triage nurse sets priority of when patients are seen by how ill the patients are based on triage criteria.
• If directed by the Triage nurse, transport non-critical patients (by wheelchair or ambulatory) to assigned room in the Emergency Department.

Requirements:

• Must pass a background check.
• Emerging from the pandemic, we have a new orientation process. This includes all volunteers must show proof of being fully vaccinated for COVID-19.

• High school diploma or G.E.D.
• Preferred interest in the field of health care.
• Be able to work independently and in a self-motivated fashion.
• Be sensitive and able to work with individuals experiencing stress due to trauma, pain, or grief.
• Be able to observe strict patient confidentiality.
• Be effective in their communication skills.
• Be able to remain calm in stressful situations.
• Flexibility in adapting to needs of the ED environment.
• Be able to tolerate the sight of blood and body fluids.
• Have the ability to interact appropriately with children.
• Be comfortable working in a multi-cultural environment.
• Physically able to push a wheelchair and assist with cart.
• Good problem solver.
• Respectful, pleasant and courteous under all circumstances.
• Be able to tolerate a lot of standing, sitting, walking, bending.
• Have good visual and auditory abilities.
• Can get around the medical facility as needed.

• A two-semester commitment to work a minimum of one 4-hour shift a week.
  • Spring semester: February 6 – May 16
  • Summer semester: June 6 – August 11
• Maintain the volunteer schedule
• Must be able to provide own transportation
• Commit to a background check

What volunteers gain from volunteering in the Emergency Department:

• References (on completion of six months minimum commitment)
• A greater insight into the workings of a level one trauma center
• Supervision and support from a team of specialist nurses
• Free parking
• $8 meal allowance

Please follow the instructions below and call our office if you have any questions. Volunteer Services’ general office phone number is 763-581-3932.

Step 1: Complete application.

Step 2: Accepted applicants will be called for an interview with a Volunteer Services team member.

Step 3: Welcome and background check will be sent to applicant. Applicant will complete and submit. Volunteer Services will schedule fingerprinting.

Step 4: Upon receiving background clearance, Volunteer Services will send an online orientation covering the hospitals policies and procedures.

Step 5: Volunteer Services coordinator will call to schedule training in the emergency department. At that time, applicant will turn in completed required documents:

• Immunization’s, COVID, flu, two MMR’s and varicella
• Reference
• Attestation for completing online orientation
• Signed confidentiality
• Signed training checklist

Volunteer Services’ general office phone number is 763-581-3932.