Change Healthcare Cyber Incident

In February 2024, Change Healthcare, a subsidiary of UnitedHealth Group/Optum, reported a cybersecurity incident. Change Healthcare, which recently merged with Optum, provides payment and revenue services for thirty-party payors (such as insurance companies) and providers (including doctors, clinics, and hospitals) across the U.S. health system.

The incident disrupted Change Healthcare systems in nationwide healthcare operations, specifically claim submission and electronic payments, e-prescriptions and patient estimates. North Memorial Health is one of many health systems impacted by the Change Healthcare outage in the Twin Cities metro area.

Potential data breach

UnitedHealth Group announced in April 2024 that the cyber incident may have compromised patient information across the U.S. UnitedHealth Group is offering free credit monitoring and identify theft protection anyone who believes they may have been impacted.  

How will I know if my personal information was impacted?

North Memorial Health has not received notification that the personal information of our patients was impacted. Given the ongoing nature and complexity of the data review, it is likely to take several months before enough information will be available to identify and notify impacted customers and individuals. Impacted customers will be notified by UnitedHealth Group.

Free credit monitoring and identity theft protection is available to anyone concerned they have been impacted by the cyberattack and potential data breach.

To contact UnitedHealth Group, call 1-866-262-5342 or visit its data breach website.

How will the cyber incident impact my insurance billing?

North Memorial Health is actively working on restoring insurance verification and billing processes. We do not have a timeline for when this issue will be fully resolved.

  • It may take longer than usual to receive your bill. 
  • Your account balance in your MyChart account may not be current until the situation is resolved. 
  • We are working to restore our usual insurance billing abilities. 
  • If you have additional questions, call 763-581-4479.

We appreciate your patience and understanding.