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Frequently asked questions at North Memorial Health: How to find clinics, providers, customers, medical records and even a career at North Memorial Health.
How can I schedule a primary care clinic appointment?
Who should I contact with questions about patient care?
Patient representatives are available to answer questions and provide information regarding patient care Mon-Fri, 8 a.m. to 4:30 p.m. If you have questions or concerns regarding the care you received at one of our facilities please contact a Patient Representative.
- North Memorial Health Hospital:763-581-0780
- Maple Grove Hospital:763-581-1025
- Clinics, Urgent Care, Urgency Center, Ambulance and Air Care Services: 763-581-4654
How can I get help with MyChart?
How can I obtain a copy of a birth certificate?
Questions about birth certificates should be directed to the Hennepin County Government Center. Call 612-348-8240.
How can I learn more about careers and working at North Memorial Health?
General information and job openings can be found by visiting our careers page
Learn more about Career opportunities
Who should I contact with a question about a bill I received?
If you have a question about a bill, please call 763-581-4480 or 866-358-2644.
Do you accept my health insurance?
We participate in many public and private insurance networks and will bill any insurance provider. However, since even single insurance companies can offer many different levels of coverage, we encourage everyone to contact their insurance company to find out if North Memorial Health is included their particular network. Contact phone numbers are often found on your insurance card or your insurance website.
How do I request a prescription refill?
Please call your pharmacy directly if you need to refill prescription medication. If additional information is needed, the pharmacy will contact your healthcare provider.
How can I arrange to see a specialist at North Memorial Health?
If your insurance provider allows you to visit a specialist without a referral from a primary care doctor, you can search providers to learn what their process is to schedule an appointment.
Search our Care Options and Services
How can I contact a customer at a North Memorial Health hospital?
- North Memorial Health Hospital:
Please call our main line at 763-520-5200. Also, email messages can be printed and delivered, on a limited basis, to customers at North Memorial Health Hospital.
- Maple Grove Hospital:
Please call our main line at 763-581-1000, and ask for the customer by first and last name. You will be connected to the customer’s room.