You Asked, We Answered

Frequently asked questions at North Memorial Health: How to find clinics, providers, customers, medical records and even a career at North Memorial Health.

How can I schedule a primary care clinic appointment?

You can make an appointment online or you may also call 763-581-CARE (2273) for more information about how you can find a primary care provider at North Memorial Health.
Make an Appointment

Who should I contact with questions about patient care?

Patient representatives are available to answer questions and provide information regarding patient care Mon-Fri, 8 a.m. to 4:30 p.m. If you have questions or concerns regarding the care you received at one of our facilities please contact a Patient Representative.


How can I get help with MyChart?

For questions about MyChart registration or to resolve lockouts, please call your clinic for assistance.
Search our clinic locations

How can I obtain a copy of a birth certificate?

Questions about birth certificates should be directed to the Hennepin County Government Center. Call 612-348-8240.


How can I learn more about careers and working at North Memorial Health?

General information and job openings can be found by visiting our careers page
Learn more about Career opportunities

Who should I contact with a question about a bill I received?

If you have a question about a bill, please call 763-581-4480 or 866-358-2644.

Do you accept my health insurance?

We participate in many public and private insurance networks and will bill any insurance provider. However, since even single insurance companies can offer many different levels of coverage, we encourage everyone to contact their insurance company to find out if North Memorial Health is included their particular network. Contact phone numbers are often found on your insurance card or your insurance website.

How do I request a prescription refill?

Please call your pharmacy directly if you need to refill prescription medication. If additional information is needed, the pharmacy will contact your healthcare provider.

How can I arrange to see a specialist at North Memorial Health?

If your insurance provider allows you to visit a specialist without a referral from a primary care doctor, you can search providers to learn what their process is to schedule an appointment.
Search our Care Options and Services

How can I contact a customer at a North Memorial Health hospital?