MyChart Paperless Billing
We’ve moved to paperless bills
North Memorial Health transitioned customers with a MyChart account to paperless billing on March 1, 2023.
If you have a MyChart account, you’ll be notified of new billing statements through email and MyChart. Only those with a MyChart account can receive electronic statements.
Frequently Asked Questions
For North Memorial Health MyChart users who are the guarantor (financially responsible) of an account(s), the default will now be set to paperless billing statements. This means billing statements will be sent via MyChart and no longer via mail.
If you prefer paper statements, log in to MyChart and return the default to paper statements.
- Through the MyChart mobile app.
- Via the email associated with your MyChart account.
There are many benefits to electronic statements, including:
- Increased security: Prevent identity theft resulting from stolen mail.
- Convenience: Access your bills anytime, anywhere using a computer, mobile device, or smartphone.
- Faster delivery: Eliminates the need to rely on mail delivery and avoids delays.
- Eco-friendliness: Less paper and clutter.
Resuming paper statements is easy. You will need to opt out of paperless statements which can be done via MyChart mobile app or MyChart via the web.
To start receiving paper statements:
- Log in to your MyChart account.
- From Your Menu, navigate down to Billing Summary.
- Click on cancel paperless billing.
- Confirm by clicking Receive Paper Statements.
Note: If at any time, you want to opt back into receiving paperless statements, return to the Billing Summary page, locate the green leaf, and click Sign up for paperless billing.
As part of the notification process in MyChart, an email is sent to notify you of your statement.
At 60 days past due, North Memorial Health will send all final billing statements on paper to notify you of your balance and ensure that you have seen the bill.
Yes, for those who are the guarantor of a MyChart account, both hospital and physician bills will now be paperless.
There are certain services North Memorial Health contracts with outside groups to provide, including but not limited to emergency room, radiology physicians and some laboratory service. For those types of services, you will continue to receive paper statements unless you have made prior arrangements with those outside companies.
North Memorial Health billing representatives can assist you with opting out. Please call us at 763-581-4479, Monday to Friday, 8 a.m. to 5 p.m. for assistance.
If your child is under 18 and you are responsible for their account, you will receive the statement. Anyone 18 and over will be sent their statements directly unless you are considered the guarantor or are the power of attorney for those accounts.
If you have a question about a bill, please call us at 763-581-4479, Monday to Friday, 8 a.m. to 5 p.m. for assistance.