We Treat Customers Better
Our mission—empowering our customers to achieve their best health—exemplifies our commitment to look at healthcare differently. But even more importantly, we look at you, the customer, differently. We believe that healthcare can be better and this is what really drives us. At North Memorial Health, you have a voice and we listen. You have health goals and we have the knowledge and the tools to help you get there. Even when illness or injury steals your strength, we will not let it steal your power. We believe when you’re engaged and informed, you will have better health and a better life.
Empowering Our Customers
North Memorial Health started as a single hospital in 1954 by a doctor that wanted to do things differently—do things better. Today, that inventive spirit continues throughout our network of 26 specialty and primary care clinics, urgent and emergency care offerings, medical transportation services and two hospitals—North Memorial Health Hospital and Maple Grove Hospital—not to mention the 350+ care providers and 6,000+ team members that are dedicated to delivering a more connected experience for our customers. By providing better experiences, where you are in control, you can live your most vibrant life. We know good health is at the root of our well-being, but can a healthcare system make healthcare…healthier? We say yes.See Our Locations
J. Kevin Croston, MD | Chief Executive Officer
Dr. J. Kevin Croston was appointed Chief Executive Officer for North Memorial Health in April 2015. He is a general surgeon, specializing in traumatic injury. Dr. Croston joined North Memorial Health in 1993. Prior to his appointment as CEO, he served as the President of Population Health & Ambulatory Services and served as Chief Medical Officer, overseeing North Memorial Health’s physician organization.
Carolyn Ogland, MD | Chief Medical Officer
Dr. Ogland joined North Memorial Health in 2018 as Chief Medical Officer, Ambulatory Services and became Chief Medical Officer for the system in May 2019. She provides clinical leadership and management for North Memorial Health providers, chairs the North Collaborative Care board and sits on the Medical Executive Committees at North Memorial Health Hospital and Maple Grove Hospital. Prior to joining North Memorial Health, Dr. Ogland served as vice president, Clinical Primary Care at Ascension Medical Group Wisconsin and vice president, Medical Affairs, at SSM Health/Dean Medical Group.
Dan Fromm | Chief Financial Officer
Dan Fromm is responsible for developing financial strategies, overseeing revenue cycle, managing payor relationships and leading population health initiatives. He will also play a key role in the organization’s strategic planning process. Prior to joining North Memorial Health, Dan was CEO at The Fromm Group, where he provided strategic, financial leadership and advisory services. Previously, Dan held senior finance roles including Senior Vice President and Chief Financial Officer at Fairview Health Services and Vice President of Finance at Children’s Minnesota. Dan holds a Bachelor of Arts in Business Administration from Bethel University and is a certified Healthcare Financial Professional.
Andy Cochrane | Chief Hospital Officer
As Chief Hospital Officer, Cochrane oversees all operations at North Memorial Health Hospital and Maple Grove Hospital. Prior to this role, Cochrane was the Chief Executive Officer at Maple Grove Hospital from the time the hospital opened in 2009 through 2020. During this time, Maple Grove Hospital has experienced significant growth and has consistently ranked above the 95th percentile in customer experience across the nation. Before joining North Memorial Health, Cochrane served in executive leadership roles with the Methodist Health Care System in Houston, Texas and Carilion Clinic in Virginia.
Samantha Hanson | Chief Administrative Officer
Samantha Hanson joined North Memorial Health in 2017 as Chief Administrative Officer. Hanson leads shared services teams to ensure integration and optimization of these functions in service of team member and customer experience throughout the system. She oversees IT, Human Resources, Marketing & Business Development, Customer Experience and Medical Affairs. Prior to joining North Memorial Health, Hanson served as Chief Human Resources Officer at Children’s Minnesota.
Dawn Backlund | Chief Compliance Officer
Dawn Backlund was named Chief Compliance Officer at North Memorial Health in 2020. She provides strategic direction and oversight of our compliance, privacy and risk management programs to ensure compliance with federal and state laws and regulations, internal policies and standards of conduct. Backlund joined North Memorial Health in 2018 as director, Coding, CDI and HIM. Prior to that, she served as system director, Corporate Compliance for Fairview Health Services.
Pam Doorenbos, MD | Vice President of Medical Affairs at Maple Grove Hospital
As Vice President of Medical Affairs, Dr. Doorenbos leads and supports clinicians and team members to ensure the highest level of care is delivered at Maple Grove Hospital. Dr. Doorenbos joined the Maple Grove Hospital leadership team in 2015, but was part of the hospital medical staff since the hospital opened in 2009. Prior to joining the leadership team, Dr. Doorenbos served as a full time family medicine physician for over 20 years.
Jessi Kingston | System Director, Diversity, Equity & Inclusion
Jessi joined North Memorial Health in 2020 as System Director of Diversity, Equity & Inclusion. Jessi’s experience includes several leadership roles where she was a champion for change. Most recently, Jessi was the Director of Human Rights & Equal Economic Opportunity for the City of St. Paul, where she helped transform the organizational culture by breaking down discriminatory barriers and improving racial consciousness. Jessi’s experience has also led her to write and speak about equity and human rights issues around the United States. Jessi holds a MBA and is a board member of several community organizations that focus on diversity, culture and inclusion.
Brad Newton | Vice President, Information Systems & Chief Information Officer
Brad Newton joined North Memorial Health as Chief Information Officer (CIO) in 2020. He provides expertise in strategy, planning and financial management to help continue to innovate and evolve the use of technology. Prior to North Memorial Health, Brad served as vice president of Information Technology Administration and Enterprise Applications at WellStar Health System in Atlanta, Georgia. Brad attended Duke University as an undergraduate and received his MBA from the University of North Carolina.
Kent Spaulding | Vice President, Development
Kent Spaulding joined North Memorial Health in 2014 as Vice President of Development and Chief Development Officer. Spaulding leads fundraising, strategy and outreach efforts of North Memorial Health Foundation as well as volunteer services for the system. Prior to joining North Memorial Health, Spaulding served in outreach and fundraising leadership roles at Minnesota State, Mankato, the University of Minnesota and Ridgeview Medical Center.
Karl Thomas | Chief Experience Officer
Karl Thomas joined North Memorial Health in 2016 as Chief Innovation Officer. Thomas leads strategies that reinforce North Memorial Health’s commitment to ensuring that customers have the best experience possible. Thomas came to North Memorial Health from Hilton Worldwide where he was Senior Director of the Hampton Brand Global Culture and Internal Communications.
Wendy Ulferts | Vice President, Patient Care & Chief Nursing Officer at Maple Grove Hospital
Wendy joined Maple Grove Hospital in April of 2017. As Vice President of Patient Care and Chief Nursing Officer, she oversees operations and clinical care at Maple Grove Hospital. Prior to joining Maple Grove Hospital, Ulferts served as the Associate Administrator – Chief Nursing Officer at Rice Memorial Hospital in Willmar, MN.
Board of Directors
Mike Steinhauser, Chair
J. Kevin Croston, MD, CEO
Betty Pakzad, MD
Robert Prentiss, Jr
At North Memorial Health, we’re on a mission to change healthcare. We’re delivering unmatched customer service and empowering our customers throughout the Twin Cities to achieve their best health. Interested in getting to know us better or joining our team?