We Treat Customers Better
Our mission—empowering our customers to achieve their best health—exemplifies our commitment to look at healthcare differently. But even more importantly, we look at you, the customer, differently. We believe that healthcare can be better and this is what really drives us. At North Memorial Health, you have a voice and we listen. You have health goals and we have the knowledge and the tools to help you get there. Even when illness or injury steals your strength, we will not let it steal your power. We believe when you’re engaged and informed, you will have better health and a better life.
Empowering Our Customers
North Memorial Health started as a single hospital in 1954 by a doctor that wanted to do things differently—do things better. Today, that inventive spirit continues throughout our network of 26 specialty and primary care clinics, urgent and emergency care offerings, medical transportation services and two hospitals—North Memorial Health Hospital and Maple Grove Hospital—not to mention the 350+ care providers and 6,000+ team members that are dedicated to delivering a more connected experience for our customers. By providing better experiences, where you are in control, you can live your most vibrant life. We know good health is at the root of our well-being, but can a healthcare system make healthcare…healthier? We say yes.See Our Locations
J. Kevin Croston, MD
Chief Executive Officer
Dr. J. Kevin Croston was appointed Chief Executive Officer for North Memorial Health in April 2015. He is a general surgeon, specializing in traumatic injury. Dr. Croston joined North Memorial Health in 1993. Prior to his appointment as CEO, he served as the President of Population Health & Ambulatory Services and served as Chief Medical Officer, overseeing North Memorial Health’s physician organization.
Chief Executive Officer, Maple Grove Hospital
As Chief Executive Officer at Maple Grove Hospital, Andy Cochrane oversees all operations at Maple Grove Hospital and has been Chief Executive Officer at Maple Grove Hospital since it opened in 2009. Prior to joining North Memorial Health, Cochrane was Chief Executive Officer of Houston Methodist Willowbrook Hospital in Houston, Texas.
President, North Memorial Health Hospital
Jeff Wicklander is President of North Memorial Health Hospital. Wicklander was appointed president in 2014 and oversees all hospital operations and customer care at North Memorial Health Hospital in Robbinsdale. Previously, Wicklander was Vice President of Patient Care – Chief Nursing Officer at United Hospital.
Chief Administrative Officer
Samantha Hanson joined North Memorial Health in 2017 as Chief Administrative Officer. Hanson leads shared services teams to ensure integration and optimization of these functions in service of team member and customer experience throughout the system. She oversees IT, Human Resources, Marketing & Business Development, Customer Experience and Medical Affairs. Prior to joining North Memorial Health, Hanson served as Chief Human Resources Officer at Children’s Minnesota.
Carolyn Ogland, MD
Chief Medical Officer
Dr. Ogland joined North Memorial Health in 2018 as Chief Medical Officer, Ambulatory Services and became Chief Medical Officer for the system in May 2019. She provides clinical leadership and management for North Memorial Health providers, chairs the North Collaborative Care board and sits on the Medical Executive Committees at North Memorial Health Hospital and Maple Grove Hospital. Prior to joining North Memorial Health, Dr. Ogland served as vice president, Clinical Primary Care at Ascension Medical Group Wisconsin and vice president, Medical Affairs, at SSM Health/Dean Medical Group.
Vice President, Development
Kent Spaulding joined North Memorial Health in 2014 as Vice President of Development and Chief Development Officer. Spaulding leads fundraising, strategy and outreach efforts of North Memorial Health Foundation as well as volunteer services for the system. Prior to joining North Memorial Health, Spaulding served in outreach and fundraising leadership roles at Minnesota State, Mankato, the University of Minnesota and Ridgeview Medical Center.
Chief Information Officer – VP Information Services
Pat Taffe joined North Memorial Health in 2002. As Chief Information Officer – Vice President, Information Services, Taffe is responsible for information service, including information technology, health information management, call center operations and information privacy and security. Prior to joining North Memorial Health, Taffe was Chief Information Officer and Vice President, Information Technology at ChroniMed, Inc.
Chief Innovation Officer
Karl Thomas joined North Memorial Health in 2016 as Chief Innovation Officer. Thomas leads strategies that reinforce North Memorial Health’s commitment to ensuring that customers have the best experience possible. Thomas came to North Memorial Health from Hilton Worldwide where he was Senior Director of the Hampton Brand Global Culture and Internal Communications.
Chief Compliance Officer, North Memorial Health
Dawn Backlund was named Chief Compliance Officer at North Memorial Health in 2020. She provides strategic direction and oversight of our compliance, privacy and risk management programs to ensure compliance with federal and state laws and regulations, internal policies and standards of conduct. Backlund joined North Memorial Health in 2018 as director, Coding, CDI and HIM. Prior to that, she served as system director, Corporate Compliance for Fairview Health Services.
Board of Directors
Mike Steinhauser, Chair
J. Kevin Croston, MD, CEO
Scott Colson, MD
Betty Pakzad, MD
Robert Prentiss, Jr
At North Memorial Health, we’re on a mission to change healthcare. We’re delivering unmatched customer service and empowering our customers throughout the Twin Cities to achieve their best health. Interested in getting to know us better or joining our team?