Emergency Department (ED) Volunteer
Position Description and Duties
We are excited to welcome you to apply and volunteer at North Memorial Health – Robbinsdale Hospital. The ED Volunteer Program is open to post-secondary students 18 and older who are pursuing a medical career.
Position: Level One Trauma Emergency Department Volunteer
Department: Emergency Department
Reports to: Emergency Department Manager
Liaisons: ED Volunteer Program Coordinator
Location: North Memorial Health – Robbinsdale Hospital
Duties:
ED volunteers are here to enhance quality patient care by assisting the ED team members, patients, and families.
- Serve as a liaison between Triage and waiting patients to help facilitate smooth and proper patient flow through their ED visit.
- Provide an area and atmosphere conducive to comfort while waiting.
- Escort patients to other locations such as: coffee shop, elevators, cafeteria, lab, restrooms, telephones, admitting/registration, etc.
- Direct patients with questions to Triage.
- If directed by the Triage nurse, transport non-critical patients (by wheelchair or ambulatory) to the assigned room in the Emergency Department.
- Other duties include sanitizing wheelchairs, gathering wheelchairs from around the hospital, stocking supplies (gowns, blankets, masks, Kleenex, etc.)
Requirements:
- Must pass a background check.
- Up to date vaccinations (MMR, Varicella) and annual Flu vaccination required.
- Must currently be accepted into or attending classes for a healthcare career (MD, PA, NP, RN, Respiratory, Pharmacy, Radiology, etc.).
- High school diploma or G.E.D. and meets requirements above.
- Be able to work independently and in a self-motivated fashion.
- Be sensitive and able to work with individuals experiencing stress due to trauma, pain, or grief.
- Be able to observe strict patient confidentiality.
- Be effective in their communication skills.
- Be able to remain calm in stressful situations.
- Flexibility in adapting to needs of the ED environment.
- Be able to tolerate the sight of blood and body fluids.
- Have the ability to interact appropriately with children.
- Be comfortable working in a multi-cultural environment.
- Physically able to push a wheelchair and assist with cart.
- Good problem solver.
- Respectful, pleasant and courteous under all circumstances.
- Be able to tolerate a lot of standing, sitting, walking, bending.
- Have good visual and auditory abilities and speak English clearly.
- Can get around the medical facility as needed.
- One four-hour shift a week for a minimum of 75 hours
- Maintain a regular volunteer schedule
- Must be able to provide own transportation
What volunteers gain from volunteering in the Emergency Department:
- References (on completion of 75 hours minimum commitment)
- A greater insight into the workings of a level one trauma center
- Supervision and support from a team of specialist nurses
- Free parking
- $8 meal allowance
Please follow the instructions below and call our office if you have any questions. The ED Volunteer Coordinator’s office phone number is 763-581-3934.
Step 1: Complete application.
Step 2: Complete interview
Step 3: Accepted applicants will be emailed an offer letter outlining the next steps.
Step 4: Applicant will complete background check and submit immunization records, their photo for ID, and complete RED annual training modules.
Step 5: Upon receiving the above items, Volunteer Services will schedule onsite orientation. These items are due at onsite orientation:
- Immunization’s, flu, two MMR’s and varicella
- TB Test (done by North’s lab or your primary medical doctor)
- Attestation for completing online orientation
- Signed confidentiality
- Signed position description
Step 6: The Volunteer Services coordinator will schedule training in the emergency department.
Questions? Call 763-581-3934