North Memorial Health is proud to announce it has received the prestigious 2024 Human Experience (HX) Pinnacle of Excellence Award® from Press Ganey for patient experience at the North – Maple Grove Hospital NICU (Maple Grove Hospital), recognizing its top 5% ranking in patient experience among healthcare providers nationwide.
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Maple Grove Hospital delivers the most babies in Minnesota—including the first baby born in 2025—and is consistently recognized for its patient experience. Maple Grove Hospital has delivered the most babies at a single facility in Minnesota every year since 2019.
“North Memorial Health demonstrates the transformative power of committing to patient-centered care and positive employee experiences that drive effective clinical outcomes,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “By making the human experience a top priority, they are setting a new standard for healthcare excellence.”
“We are deeply honored to receive the 2024 Human Experience Pinnacle of Excellence Award® from Press Ganey. This recognition reflects the unwavering commitment of our team members to delivering exceptional care and creating meaningful connections with our patients. This award comes at a very special time, as Maple Grove Hospital celebrates fifteen years of serving our community,” said Bjorn Gunnerud, Chief Strategy Officer at North Memorial Health.
“At North Memorial Health, we strive to make every experience one that exemplifies compassion, excellence, and trust, and this award affirms our dedication to putting people at the heart of everything we do,” said Gunnerud.
Maple Grove Hospital is a Level III Neonatal Intensive Care Unit (NICU) providing critical care for extremely premature to full-term babies. In partnership with Minnesota Neonatal Physicians, we provide immediate, round-the-clock support and expert medical care and use forward-thinking technology, including brain-wave monitoring, respiratory support, and total body cooling when needed, to take care of very sick babies. From breathing support and learning to eat to full-term babies in need of infection monitoring, our NICU team works to support every baby’s individual medical needs while including the entire family in the care plan and as much of the daily caretaking as possible. Additionally, our NICU transport team offers safe transfers from across Minnesota and surrounding states.
About North Memorial Health
North Memorial Health delivers unmatched patient experience and empowers its patients to achieve their best health. With specialty and primary care clinics, urgent and emergency care offerings, medical transportation services and two hospitals in Maple Grove and Robbinsdale, North Memorial Health provides access to high-quality, low-cost care in the Twin Cities, across the broader state of Minnesota and surrounding states. The North Memorial Health system includes 900+ doctors and 6,000+ team members who are dedicated to delivering a more connected experience for our patients.