Position: Level One Trauma Emergency Department Volunteer

Department: Emergency Department

Reports to: Emergency Department Manager

Liaisons: ED Volunteer Program Coordinator

Location: North Memorial Health – Robbinsdale Hospital

Duties:

ED volunteers are here to enhance quality patient care by assisting the ED team members, patients, and families.

• Help to facilitate smooth and proper patient flow through their ED visit.
• Provide an area and atmosphere conducive to comfort while waiting.
• Serve as Greeter at Emergency Department walk-in entrance. Direct people to appropriate service areas in the ED.
• Escort patients to other locations such as: coffee shop, elevators, cafeteria, lab, restrooms, telephones, admitting/registration, etc.
• If asked, explain that the Triage nurse sets priority of when patients are seen by how ill the patients are based on triage criteria.
• If directed by the Triage nurse, transport non-critical patients (by wheelchair or ambulatory) to assigned room in the Emergency Department.

Requirements:

• Must pass a background check.
• Flu vaccination required.
• Must currently be accepted into or attending classes for a healthcare career (MD, PA, NP, RN, Respiratory, Pharmacy, Radiology, etc.).

• High school diploma or G.E.D. and meets requirements above.
• Be able to work independently and in a self-motivated fashion.
• Be sensitive and able to work with individuals experiencing stress due to trauma, pain, or grief.
• Be able to observe strict patient confidentiality.
• Be effective in their communication skills.
• Be able to remain calm in stressful situations.
• Flexibility in adapting to needs of the ED environment.
• Be able to tolerate the sight of blood and body fluids.
• Have the ability to interact appropriately with children.
• Be comfortable working in a multi-cultural environment.
• Physically able to push a wheelchair and assist with cart.
• Good problem solver.
• Respectful, pleasant and courteous under all circumstances.
• Be able to tolerate a lot of standing, sitting, walking, bending.
• Have good visual and auditory abilities.
• Can get around the medical facility as needed.

• One four-hour shift a week for a minimum of 75 hours
• Maintain a regular volunteer schedule
• Must be able to provide own transportation

What volunteers gain from volunteering in the Emergency Department:

• References (on completion of 75 hours minimum commitment)
• A greater insight into the workings of a level one trauma center
• Supervision and support from a team of specialist nurses
• Free parking
• $8 meal allowance

Please follow the instructions below and call our office if you have any questions. Volunteer Services’ general office phone number is 763-581-3932.

Step 1: Complete application.

Step 2: Complete phone interview

Step 3: Accepted applicants will be called for an in-person interview with a Volunteer Services team member.

Step 4: Welcome and background check will be sent to applicant. Applicant will complete and submit online orientation, immunization records and photo for ID.

Step 5: Upon receiving the above items, Volunteer Services will schedule onsite orientation.

Step 6: Volunteer Services coordinator will call to schedule training in the emergency department. These items are due at onsite orientation:

• Immunization’s, flu, two MMR’s and varicella
• Attestation for completing online orientation
• Signed confidentiality
• Signed position description

Volunteer Services’ general office phone number is 763-581-3932.