Maple Grove Hospital Receives 2021 Press Ganey Guardian of Excellence Award®


Maple Grove Hospital earns national distinction as a top performer in patient experience

Maple Grove Hospital today announced it has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes Maple Grove Hospital as a top-performing healthcare organization achieving the 95th percentile or above for performance in patient experience.

“Earning this recognition serves as a reminder that despite everything that’s been thrown our way, our team members have remained committed to providing healthcare the way it ought to be,” said Andy Cochrane, Chief Hospital Officer for North Memorial Health. “It’s a tribute to the work of the entire team and a testament to our teamwork, our focus, and our resiliency.”

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

“Press Ganey is honored to recognize Maple Grove Hospital as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn trust and loyalty throughout unimaginable challenges. We are humbled by Maple Grove Hospital’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

About Maple Grove Hospital

Maple Grove Hospital is part of the North Memorial Health system in partnership with Fairview Health Services. At North Memorial Health, we are on a mission to change healthcare. We’re delivering unmatched customer service and empowering our patients throughout the Twin Cities to achieve their best health. North Memorial Health offers a complete spectrum of primary care and specialty services to meet patient’s unique healthcare needs. North Memorial Health provides access to the high-quality, low-cost care throughout the Twin Cities through its specialty and primary care clinics, home care offering, medical transportation services and two hospitals – North Memorial Health Hospital and Maple Grove Hospital – and 900+ doctors and 5,000+ team members that are dedicated to delivering a more connected experience for our patients.