As your health family, we are here for you.

We want you to know that North Memorial Health is actively monitoring COVID-19 developments and is prepared for any cases that may come to our facilities. Your health, safety, and peace of mind are important to us.

 

Important COVID-19 Information & Resources

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Fatigue
  • Congestion or runny nose
  • Nausea/vomiting or diarrhea
You can take steps to reduce your risk of contracting coronavirus and other contagious diseases. To keep you and your family healthy, please keep the following measures in mind:
  • Thoroughly wash your hands with soap and water.
  • Cover your mouth and nose with your elbow or tissue when you cough or sneeze.
  • Avoid touching your eyes and the rest of your face.
  • If you are sick, stay home from work or school.
  • Avoid close contact with anyone who is sick.
  • Wear a face mask when in public or group settings.
  • If you plan to travel, read these tips from the Centers for Disease Control and Prevention.

When to seek medical care:

  • If you have a fever, cough, and shortness of breath, or difficulty catching your breath, you should seek medical care immediately.

Reference: Centers for Disease Control and Prevention

For the most recent updates on coronavirus, please visit:

COVID-19 Hotline:
More questions about COVID-19? Call the Minnesota Department of Health COVID-19 Hotline at 651-297-1304 or 1-800-657-3504

Available Monday through Friday from 9 a.m. to 4 p.m.

Mental Health Crisis Line – Call:
** CRISIS (**274747)

Vaccines

North Memorial Health offers the COVID-19 vaccination at the Maple Grove and Minnetonka primary care clinics on select days by appointment only for those 12 or older.

All minors must have a parent or legal guardian present during their visit to the vaccination site. This is in accordance with the vaccine eligibility guidelines outlined by the Minnesota Department of Health. Learn more.

SCHEDULE NOW

Safety Guidelines

At North Memorial Health, the wellness and safety of our team members and customers is always our top priority. As a health family, we are doing our part to ensure a safer environment for all, and we are asking everyone to do their part, too.

Learn More

Diagnostic Testing

COVID-19 Testing at Primary Care Clinics

  • If you have symptoms: If you have one or more COVID-19 symptom(s), you must schedule an office or telehealth visit to get a COVID-19 test at our primary care clinics. Please call 763-581-CARE to schedule an appointment at one of our primary care clinics.
  • If you need a COVID-19 pre-op test: You must have a COVID-19 test order from your provider (either a paper copy of the order or an electronic order sent by the provider’s office) to be able to schedule a lab appointment for a COVID-19 pre-op test. You can call 763-581-CARE to schedule an appointment at one of our primary care clinics.
  • If you are asymptomatic (not currently experiencing symptoms): You can be tested at our primary care clinics by calling 763-581-CARE to schedule an appointment.

 

COVID-19 Testing at Urgent Care and Urgency Center Locations

  • If you have symptoms: You must have one or more COVID-19 symptoms and be seen by an urgent care or Urgency Center provider to get a COVID-19 test at North Memorial Health urgent care or Urgency Care Center locations. No appointment is necessary.
  • If you are asymptomatic (not currently experiencing symptoms): You cannot be tested at North Memorial Health urgent care or Urgency Center locations without symptoms. If you are asymptomatic and would like to be tested for COVID-19, please call 763-581-CARE to schedule an appointment at one of our primary care clinics.

COVID-19 Diagnostic Testing FAQs

Q: Where can I be tested for COVID-19?
A: If you are symptomatic or asymptomatic, please call 763-581-CARE to schedule an appointment at one of our primary care clinics.

If you are symptomatic, you can also be tested at our urgent care and Urgency Center locations. We are not accepting asymptomatic customers at our urgent care and Urgency Center locations.

Q: My child was sent home from school, does not have symptoms and needs a test. Where can I take my child for a test?
A:Please call 763-581-CARE to schedule an appointment at one of our primary care clinics.

Additional testing options are available from Minnesota Department of Health.

Q: I was recently in contact with someone who tested positive for COVID-19 and I do not have symptoms. Where can I get a test?
A: Please call 763-581-CARE to schedule an appointment at one of our primary care clinics.

Additional testing options are available from Minnesota Department of Health.

Q: Is the test free or is it covered by insurance?
A: The charge for a COVID-19 diagnostic test at North Memorial Health is $264, although most customers will not pay out-of-pocket for a test. If a customer has insurance, their insurance will be billed. If a customer does not have insurance, they may be covered under the CARES Act implemented by the Trump administration.

Visitor Guidelines and Entrance Instructions

Effective June 3, 2021

 

To keep our customers, team members and community safe during the coronavirus (COVID-19) pandemic, below are our visitor guidelines.

 

Spiritual care and case managers (all locations)
Customers may have one clergy, community clergy member or community case manager in addition to other visitors listed.

 


Maple Grove Hospital and North Memorial Health Hospital Visitor Guidelines

Visiting Hours: 8 a.m. – 8 p.m.
No overnight stays. Exceptions will be made for the following customers:
  • Emergency Department
  • Family Birth Center
  • Pediatric (under 18)

Any patient who is COVID-19 positive or awaiting COVID-19 test results: no visitors except for compassionate care on a case-by-case basis.

Hospital Stays
  • Adults (18 and over): Two healthy, masked visitors (16 and over) per hospitalization.
  • Pediatric (under 18): Two healthy, masked parents or legal guardians per hospitalization.

Surgeries and Procedures: Two healthy, masked visitors.

Family Birth Center Hospitalizations: Two healthy, masked visitors per hospitalization. In addition, one trained, masked doula is permitted for support during labor and delivery.

Compassionate Care Hospitalizations: Evaluated on a case-by-case basis.

A healthy, masked visitor has had no known exposure to COVID-19 within the past 14 days and must wear a mask at all times (including customer rooms).


Maple Grove Hospital ECC and North Memorial Health Hospital ED Visitor Guidelines

Visiting Hours: 24/7
  • Adults (18 and over): Two healthy, masked visitors (16 and over).
  • Pediatric (under 18): Two healthy, masked parents or legal guardians.
  • Compassionate Care: Evaluated on a case-by-case basis.
A healthy, masked visitor has had no known exposure to COVID-19 within the past 14 days and must wear a mask at all times (including customer rooms).

North Memorial Health Clinics Visitor Guidelines

To prepare for your visit, the following safety guidelines are practiced:

  • COVID-19 screening upon arrival
  • Masks are required
  • Social distancing is encouraged

Any patient who is COVID-19 positive: no visitors except for compassionate care on a case-by-case basis.

For adult patients: visitors are limited to two healthy individuals (we encourage customers to attend the appointment alone if they do not require assistance).

For pediatric patients (less than 18 years of age): Two legal guardians.

A healthy individual does not have a fever, cough or other respiratory symptoms.

A non-COVID-19 patient is someone who has not tested positive for COVID-19 or is not currently being observed for COVID-19 symptoms.

Visitors who have been directly exposed to an individual with COVID-19 are not allowed to visit for 14 days since last exposure.

 

Entrance Instructions for Customers

Effective March 20, 2020

Entrances at both hospitals are limited to the following:

North Memorial Health Hospital:

  • Main entrance (Atrium)
  • Emergency Department

Maple Grove Hospital:

  • Main entrance (Welcome Desk)
  • Emergency Care Center

Additionally, the tunnel between North Memorial Health Hospital and Robbinsdale Medical Building will be closed to the public. In Maple Grove, the gate between Maple Grove Hospital and the Maple Grove Ambulatory Surgery Center will be closed.

Surgery Updates

The health and safety of our customers and team members are always our top priority. We are taking extra measures during this COVID-19 pandemic to ensure a safe environment for you and/or your loved one, as well as our team. We are following all current guidelines from the CDC and the Minnesota Department of Health.

Please follow the steps in the document below to help you better prepare for surgery and avoid the risk of having a delay or cancellation of your surgery or procedure.

Preparing for your Surgery

If you have any questions, you can ask your surgeon or the clinic staff. You can also call 763-581-3790 for North Memorial Health Hospital and 763-581-1330 for Maple Grove Hospital.

Temporary Clinic Closures

Updated March 12, 2021

We have a dedicated team focused on getting our customers the care they need during the COVID-19 outbreak. To ensure that we have the right resources and services available for our customers, we are focusing our in-person visits to select sites.

 

Temporary Clinic closings:

  • North Memorial Health Urgent Care – Roseville
  • North Market Wellness Resource Center

See all clinic locations

Hospital Campuses: What's Open and Closed

In the interest of community safety, some of our services will be temporarily paused or adjusted. Re-open dates for paused services will be evaluated on a weekly basis.

Gift Shops
North Memorial Health Hospital: open Monday through Friday 10 a.m. to 3 p.m.
Maple Grove Hospital: closed

Valet Parking Services
North Memorial Health Hospital: closed

Espresso Stations
North Memorial Health Hospital: closed
Robbinsdale Medical Building: closed
Maple Grove Hospital: open

Cafeterias
North Memorial Health Hospital Plaza Café: open
Maple Grove Hospital Four Seasons Café: open
Adjusted services and updated seating arrangements to enforce social distancing at both cafeterias.

All inpatient food delivery will continue as normal.
Our hospitals provide high quality, safe, nutritious meals to your loved one. We can provide specialized diets for religious and dietary requirements such as halal, kosher and vegetarian meals as well as specific health needs such as diabetes and food allergies.

Hospital guidelines for bringing food to your family or friend (PDF)

Outpatient Pharmacy Hours

North Memorial Health Pharmacy – Robbinsdale
Mon – Fri: 7:30 a.m. to 6 p.m.
Sat and Sun: 9 a.m. to 3 p.m.

North Memorial Health Pharmacy – Maple Grove
Mon – Fri: 8 a.m. to 6 p.m.
Sat and Sun: 10 a.m. to 2 p.m.

North Memorial Health Pharmacy – Specialty Center
Mon – Fri: 8 a.m. to 5 p.m.
Sat and Sun: closed

Please call 763-581-2100 if you need to access the pharmacy during these hours.

Donations

We are now accepting donations to help fight COVID-19.

Learn More

For Healthcare Providers
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