As your health family, we are here for you.

We want you to know that North Memorial Health is actively monitoring COVID-19 developments and is prepared for any cases that may come to our facilities. Your health, safety, and peace of mind are important to us.

 

Important COVID-19 Information & Resources

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell
You can take steps to reduce your risk of contracting coronavirus and other contagious diseases. To keep you and your family healthy, please keep the following measures in mind:
  • Thoroughly wash your hands with soap and water.
  • Cover your mouth and nose with your elbow or tissue when you cough or sneeze.
  • Avoid touching your eyes and the rest of your face.
  • If you are sick, stay home from work or school.
  • Avoid close contact with anyone who is sick.
  • Wear a face mask if you are sick and choose to seek medical care.
  • If you plan to travel, read these tips from the Centers for Disease Control and Prevention.
  • When to seek medical care:
  • If you have a fever, cough, and shortness of breath, or difficulty catching your breath, you should seek medical care immediately. Inform your doctor if you’ve recently traveled internationally or if you’ve possibly been exposed to coronavirus.

Reference: Centers for Disease Control and Prevention

For the most recent updates on coronavirus, please visit:

COVID-19 Hotline:
More questions about COVID-19? Call the Minnesota Department of Health COVID-19 Hotline at 651-297-1304 or 1-800-657-3504
Available Monday through Friday from 9 a.m. to 4 p.m.

Safety Guidelines

At North Memorial Health, the wellness and safety of our team members and customers is always our top priority. As a health family, we are doing our part to ensure a safer environment for all, and we are asking everyone to do their part, too. In order to do that, we have developed these key principles to follow:

Learn More

Testing Information

COVID-19 Testing

North Memorial Health is assessing people who are experiencing symptoms consistent with COVID-19.

 

COVID-19 Symptoms

If you are experiencing severe symptoms, please call 911 or go directly to your nearest hospital for care.
Common symptoms of COVID-19 include:

  • Fever of 100.0° or greater
  • Cough
  • Sore throat
  • Headache
  • Shortness of breath
  • Body aches
  • Loss of taste or smell
  • Nausea/vomiting or diarrhea

 

Scheduling and Locations

Effective June 29, 2020

Drive-thru testing is available and open to the public Monday, Wednesday and Friday from 8 a.m. to 4 p.m. at the North Memorial Health Specialty Center – Robbinsdale. Please enter the testing site from France Ave N. and 35th Ave N. Our drive-thru testing site will be closed on July 3 and July 6.

Walk-up testing is also available and open to the public Tuesday and Thursday from 8 a.m. to 4 p.m. at North Market located at 4414 Humboldt Ave N, Minneapolis, MN 55412.

North Memorial Health will be conducting symptomatic and asymptomatic testing. To qualify for symptomatic testing, you must be experiencing at least one COVID-19 symptom such as fever, cough, shortness of breath or difficulty breathing.

Asymptomatic is available at our Drive-thru and Walk-thru testing sites and is also available for:

  • Customers who need to be tested prior to a surgery or procedure
  • People who have recently attended a mass gathering
  • First responders

Here are some instructions to prepare and complete your COVID-19 test:

  • Preparing for testing: Please bring a mask with you and have an insurance card, a valid ID and accurate contact information ready.
  • Upon arrival:When arriving on site please call the scheduling hotline to pre-register for testing. If you are going through our drive-thru testing site, please remain in your car. After registering, please follow the respective signs on-site to be tested.
  • During testing: During testing, please pull up (or walk up) to the testing site. The site will be operated by clinical staff who will swab your nose. The sample is then put into a sterile container to be sent for testing. You will then receive an after-visit summary card with follow-up information. At that point, you may exit the testing site.
  • After testing: Test results will be available in within 7 days. You will receive your results through MyChart or we will call you if your results are positive. Please do not call your provider’s office, or North Memorial Health’s operator as they will not be able to get you your results.

If you have symptoms and meet the testing eligibility criteria or need to get a COVID-19 pre-op test, you can also call 763-581-CARE to schedule an appointment at one of our primary care clinics. Asymptomatic testing for people who have recently attended a mass gathering and first responders is being done only at our Drive-thru and Walk-thru testing sites.

 

COVID-19 Testing Site FAQs

Q: Can symptomatic childeren be tested for COVID-19 at North Memorial Health testing sites?
A: Yes, symptomatic children can be tested for COVID-19 at North Memorial Health testing sites.

Q: Is the test free or is it covered by insurance?
A: If a customer has insurance, their insurance will be billed.
A: If a customer does not have insurance, they may be covered under the CARES Act implemented by the Trump administration.

Q: Will the testing sites close due to inclement weather? 
A: At this time, the testing sites will not close due to inclement weather.

Q: What is the security presence on site? 
A: Security is on-site to help direct traffic.

 

Visitor Guidelines and Entrance Instructions

Effective June 29, 2020

 

To keep our customers, team members and community safe during the coronavirus (COVID-19) pandemic, below are our visitor guidelines.

Maple Grove Hospital and North Memorial Health Hospital Visitor Guidelines

Visiting Hours: 8 a.m. – 9 p.m.
No overnight stays. Exceptions will be made for the following customers:
  • Labor and Delivery
  • Pediatric (under 18)

Any patient who is COVID-19 positive: no visitors except for compassionate care on a case-by-case basis.

General Hospitalizations
  • Adults (18 and over): Two healthy, masked visitors (16 and over).
  • Pediatric (under 18): Two healthy, masked parents or legal guardians.

Surgeries and Procedures: Two healthy, masked visitors.

Labor and Delivery Hospitalizations: Two healthy, masked visitors.

Compassionate Care Hospitalizations: Two healthy, masked visitors (more than two evaluated on a case-by-case basis)

A healthy, masked visitor has had no known exposure to COVID-19 within the past 14 days and must wear a mask at all times (including customer rooms).


Maple Grove Hospital ECC and North Memorial Health Hospital ED Visitor Guidelines

Visiting Hours: 24/7
  • Adults (18 and over): Two healthy, masked visitors (16 and over).
  • Pediatric (under 18): Two healthy, masked parents or legal guardians.
  • Compassionate Care: Two healthy, masked visitors (more than two evaluated on a case-by-case basis).
A healthy, masked visitor has had no known exposure to COVID-19 within the past 14 days and must wear a mask at all times (including customer rooms).

North Memorial Health Clinics Visitor Guidelines

At this time, we are not able to allow any visitors. The following exceptions will be made:

  • Any patient who is COVID-19 positive – no visitors except for compassionate care on a case-by-case basis.
  • For adult patients requiring assistance with their visit – visitors are limited to one healthy individual.
  • For pediatric patients (less than 18 years of age) – one legal guardian only. No other children permitted.

A healthy individual does not have a fever, cough or other respiratory symptoms.

A non-COVID-19 patient is someone who has not tested positive for COVID-19 or is not currently being observed for COVID-19 symptoms.

Visitors who have been directly exposed to an individual with COVID-19 are not allowed to visit for 14 days since last exposure.

 

Entrance Instructions for Customers

Effective March 20, 2020

Entrances at both hospitals are limited to the following:

North Memorial Health Hospital:

  • Main entrance (Atrium)
  • Emergency Department

Maple Grove Hospital:

  • Main entrance (Welcome Desk)
  • Emergency Care Center

Additionally, the tunnel between North Memorial Health Hospital and Robbinsdale Medical Building will be closed to the public. In Maple Grove, the gate between Maple Grove Hospital and the Maple Grove Ambulatory Surgery Center will be closed.

Clinic Appointments and Surgery Updates

If I have a clinic or specialty clinic appointment scheduled, should I still come in or should I reschedule?
As your health family, the health of you and your family is our top priority. We have a dedicated team working closely with the MN Department of Health to help our customers stay healthy.  Effective Thursday, March 19, 2020, we are postponing routine, non-essential clinic appointments including:

  • Annual Medicare Wellness Exams, annual routine screening exams and well child visits for children 18 months or older
  • Pre-operative visits and visits with a surgeon/provider for elective surgeries or procedures
  • Annual specialist visits like a routine check in with your cardiologist
  • Annual scheduled testing visits like routine echocardiogram
  • In-clinic elective procedures

If your appointment needs to be rescheduled, our team will be reaching out via phone to reschedule. We are still accepting appointments for acute care needs.

 

Can I still schedule an appointment with a primary care or specialty provider?
Effective Thursday, March 19, 2020, we are postponing routine, non-essential clinic appointments. We are still accepting appointments for acute care needs. If you have an urgent care need, please call 763-581-CARE to talk to a nurse or to schedule.

Please note that to ensure that we are getting customers the care they need and are focusing our resources on customers with the highest risk, we have turned off online scheduling. If you have an urgent care need you need to be seen for, please call 763-581-CARE. We will continue to monitor customer care needs and turn online scheduling back on when resources allow.

 

My employer told me I need a doctor’s note to come back to work. Can North Memorial Health help with that?
The current CDC recommendation is that a healthcare provider’s note for employees who are sick with acute respiratory illness is not required to validate their illness or to return to work. With this in mind return to work statements are not being provided.

 

Are you scheduling surgeries in your facilities?
Effective Monday, May 11 we are resuming essential, time-sensitive surgeries at North Memorial Health facilities. This includes North Memorial Health Hospital, Maple Grove Hospital and both the Minnetonka Ambulatory Surgery Center and Maple Grove Ambulatory Surgery Center.

The health and safety of our customers and team members is always our top priority. We continue to take extra measures during COVID-19 to ensure a safe environment for all. This includes following current guidelines from the CDC and the Minnesota Department of Health.

In preparation for your surgery we ask you to follow a few critical steps:

  • Self-quarantining in your home for 14 days prior to surgery is recommended.
  • Seven (7) days prior to your surgery, you will need to be tested for COVID-19. North Memorial Health offers COVID-19 pre-op testing at our clinic locations. Call to schedule an appointment at a clinic location near you. We also offer testing in our Urgent Care locations.
  • Results will be sent to your primary care provider and communicated to the surgeon.
    • If you test positive for COVID-19, your procedure will be postponed (unless it is emergent) and you will be required to self-quarantine in your home for at least 14 days before being retested.
    • If you test negative for COVID-19, your procedure will proceed accordingly.

Preparing for Surgery (PDF)

If you have any questions, you can ask your surgeon or the clinic staff. You can also call 763-581-3790 for North Memorial Health Hospital and 763-581-1330 for Maple Grove Hospital.

Temporary Clinic Closures

Updated June 8, 2020

We have a dedicated team focused on getting our customers the care they need during the COVID-19 outbreak. To ensure that we have the right resources and services available for our customers, we are focusing our in-person visits to select sites.

 

Temporary Clinic closings:

  • North Memorial Health Urgent Care – Roseville
  • North Memorial Health Sleep Health Center
  • North Market Wellness Resource Center

In-person visits are available at other nearby North Memorial Health Clinic locations.

See all clinic locations

Hospital Campuses: What's Open and Closed

In the interest of community safety, some of our services will be temporarily paused or adjusted. Re-open dates for paused services will be evaluated on a weekly basis.

Gift Shops
North Memorial Health Hospital: closed
Maple Grove Hospital: closed

Valet Parking Services
North Memorial Health Hospital: closed

Espresso Stations
North Memorial Health Hospital: closed
Robbinsdale Medical Building: closed
Maple Grove Hospital: open

Cafeterias
North Memorial Health Hospital Plaza Café: open
Maple Grove Hospital Four Seasons Café: open
Adjusted services and updated seating arrangements to enforce social distancing at both cafeterias.

All inpatient food delivery will continue as normal.

 

Hospital Volunteer Update

In effort to minimize exposure and risk to both volunteers and our patients, we have temporarily suspended all volunteer activity at North Memorial Health and Maple Grove Hospital. Additionally, we are not accepting new volunteer applications at this time. Our infection prevention experts and CDC recommendations will guide our decision making as we re-evaluate this suspension every few weeks.

Outpatient Pharmacy Hours

Our outpatient pharmacy hours have temporarily changed.

North Memorial Health Pharmacy – Robbinsdale
Mon – Fri: 7:30 a.m. to 5 p.m.
Sat and Sun: 9 a.m. to 3 p.m.

North Memorial Health Pharmacy – Maple Grove
Mon – Fri: 8 a.m. to 5 p.m.
Sat and Sun: 10 a.m. to 2 p.m.

North Memorial Health Pharmacy – Specialty Center
No change in pharmacy hours
Mon – Fri: 8 a.m. to 5 p.m.
Sat and Sun: closed

Please call 763-581-2100 if you need to access the pharmacy during these hours.

Event Cancellations

To keep our customers, team members and community safe, North Memorial Health and Maple Grove Hospital have suspended all in-person classes, tours, support groups and other community-based meetings indefinitely with the commitment to re-assess regularly.

Online childbirth preparation classes are now available. 

Job Opportunities to Support COVID-19

North Memorial Health is seeking Critical Incident providers to support as temporary hospital coverage during an increased demand of inpatient services.The Critical Incident APP and MD positions available will provide clinical care for patients at North Memorial Health Hospital (NMHH) and Maple Grove Hospital (MGH) and will support at a time of surge or anticipated surge capacity.

Critical Incident MD

Critical Incident APP

We are also actively hiring for a few other key roles that will help in supporting the anticipated surge capacity.

  • Hospice LPN
  • Inpatient Nursing Scheduling Coordinator
  • Respiratory Therapist
  • Absence Management Supervisor

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Donations

We are now accepting donations to help fight COVID-19.

Learn More

For Healthcare Providers
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