As your health family, we are here for you.

We want you to know that North Memorial Health is actively monitoring COVID-19 developments and is prepared for any cases that may come to our facilities. Your health, safety, and peace of mind are important to us.

 

Important COVID-19 Information & Resources

The severity of coronavirus symptoms can range from mild to severe. Common signs of the infection include:

  • Fever
  • Cough
  • Shortness of breath
  • Difficulty breathing

You can take steps to reduce your risk of contracting coronavirus and other contagious diseases. To keep you and your family healthy, please keep the following measures in mind:

  • Thoroughly wash your hands with soap and water.
  • Cover your mouth and nose with your elbow or tissue when you cough or sneeze.
  • Avoid touching your eyes and the rest of your face.
  • If you are sick, stay home from work or school.
  • Avoid close contact with anyone who is sick.
  • Wear a face mask if you are sick and choose to seek medical care.
  • If you plan to travel, read these tips from the Centers for Disease Control and Prevention.
  • When to seek medical care:
  • If you have a fever, cough, and shortness of breath, or difficulty catching your breath, you should seek medical care immediately. Inform your doctor if you’ve recently traveled internationally or if you’ve possibly been exposed to coronavirus.

For the most recent updates on coronavirus, please visit:

Centers for Disease Control and Prevention
Minnesota Department of Health

COVID-19 Hotline:
More questions about COVID-19? Call the Minnesota Department of Health COVID-19 Hotline at 651-201-3920 or 1-800-657-3902
Available from 7 a.m. to 7 p.m.

Visitor Guidelines and Entrance Instructions

Visitor Guidelines

Effective April 3, 2020

To keep our patients, team members and community safe, we have revised our visitor guidelines due to the progression of coronavirus (COVID-19).

Maple Grove Hospital and North Memorial Health Hospital
At this time, we are not able to allow any visitors. The following exceptions will be made:

  • Any patient who is COVID-19 positive – no visitors except for compassionate care on a case-by-case basis.
  • For newborn, NICU and pediatric patients – one healthy parent or legal guardian per hospitalization.
  • For labor and delivery – one healthy support person (spouse, partner, doula) per hospitalization.
  • For compassionate care (including end of life patients) – healthy visitors will be permitted on a case-by-case basis.

A healthy individual does not have a fever, cough or other respiratory symptoms. Visitors who have been directly exposed to an individual with COVID-19 are not allowed to visit for 14 days since last exposure.

 

North Memorial Health Clinics
At this time, we are not able to allow any visitors. The following exceptions will be made:

  • Any patient who is COVID-19 positive – no visitors except for compassionate care on a case-by-case basis.
  • For adult patients requiring assistance with their visit – visitors are limited to one healthy individual.
  • For pediatric patients (less than 18 years of age) – one legal guardian only. No other children permitted.

A healthy individual does not have a fever, cough or other respiratory symptoms. Any patients and visitors with upper respiratory infection symptoms will be masked. Visitors who have been directly exposed to an individual with COVID-19 are not allowed to visit for 14 days since last exposure.

 

Entrance Instructions for Customers

Effective March 20, 2020

Entrances at both hospitals are limited to the following:

North Memorial Health Hospital:

  • Main entrance (Atrium)
  • Emergency Department

Maple Grove Hospital:

  • Main entrance (Welcome Desk)
  • Emergency Care Center

Additionally, the tunnel between North Memorial Health Hospital and Robbinsdale Medical Building will be closed to the public. In Maple Grove, the gate between Maple Grove Hospital and the Maple Grove Ambulatory Surgery Center will be closed.

Appointment and Procedure Announcements

If I have a clinic or specialty clinic appointment scheduled, should I still come in or should I reschedule?
As your health family, the health of you and your family is our top priority. We have a dedicated team working closely with the MN Department of Health to help our customers stay healthy.  Effective Thursday, March 19, 2020, we are postponing routine, non-essential clinic appointments including:

  • Annual Medicare Wellness Exams, annual routine screening exams and well child visits for children 18 months or older
  • Pre-operative visits and visits with a surgeon/provider for elective surgeries or procedures
  • Annual specialist visits like a routine check in with your cardiologist
  • Annual scheduled testing visits like routine echocardiogram
  • In-clinic elective procedures

If your appointment needs to be rescheduled, our team will be reaching out via phone to reschedule. We are still accepting appointments for acute care needs.

 

Can I still schedule an appointment with a primary care or specialty provider?
Effective Thursday, March 19, 2020, we are postponing routine, non-essential clinic appointments. We are still accepting appointments for acute care needs. If you have an urgent care need, please call 763-581-CARE to talk to a nurse or to schedule.

Please note that to ensure that we are getting customers the care they need and are focusing our resources on customers with the highest risk, we have turned off online scheduling. If you have an urgent care need you need to be seen for, please call 763-581-CARE. We will continue to monitor customer care needs and turn online scheduling back on when resources allow.

 

My employer told me I need a doctor’s note to come back to work. Can North Memorial Health help with that?
The current CDC recommendation is that a healthcare provider’s note for employees who are sick with acute respiratory illness is not required to validate their illness or to return to work. With this in mind return to work statements are not being provided.

 

If I have a surgery scheduled, should I come in?
Effective Wednesday, March 18 we are postponing elective, non-urgent surgeries and procedures at North Memorial Health facilities. This includes North Memorial Health Hospital, Maple Grove Hospital and both the Minnetonka Ambulatory Surgery Center and Maple Grove Ambulatory Surgery Center. Urgent and emergent surgeries and procedures will not be impacted by this change. If you have a surgery or procedure scheduled that needs to be postponed, we will contact you to reschedule.

Temporary Clinic Closures

We have a dedicated team focused on getting our customers the care they need during the COVID-19 outbreak. To ensure that we have the right resources and services available for our customers, we are focusing our in-person visits to select sites.

 

Temporary Clinic closings from March 31 – April 13

  • North Memorial Health Clinic – New Hope
  • North Memorial Health Clinic – Brooklyn Park
  • North Memorial Health Clinic – Downtown Minneapolis
  • North Memorial Health Clinic – Roseville
  • North Memorial Health Urgent Care – Roseville
  • North Memorial Health Sleep Health Center

In-person visits are available at other nearby North Memorial Health Clinic locations.

See all clinic locations

Hospital Campuses: What's Open and Closed

In the interest of community safety, some of our services will be temporarily paused or adjusted. Re-open dates for paused services will be evaluated on a weekly basis.

Gift Shops
North Memorial Health Hospital: closed
Maple Grove Hospital: closed

Valet Parking Services
North Memorial Health Hospital: closed

Espresso Stations
North Memorial Health Hospital: closed
Robbinsdale Medical Building: closed
Maple Grove Hospital: open

Cafeterias
North Memorial Health Hospital Plaza Café: open
Maple Grove Hospital Four Seasons Café: open
Adjusted services and updated seating arrangements to enforce social distancing at both cafeterias.

All inpatient food delivery will continue as normal.

Event Cancellations

To keep our customers, team members and community safe, North Memorial Health and Maple Grove Hospital have canceled all classes, tours, support groups and other community-based meetings through April 30, 2020. We will continue to re-evaluate and extend further as necessary.

Job Opportunities to Support COVID-19

North Memorial Health is seeking Critical Incident providers to support as temporary hospital coverage during an increased demand of inpatient services.The Critical Incident APP and MD positions available will provide clinical care for patients at North Memorial Health Hospital (NMHH) and Maple Grove Hospital (MGH) and will support at a time of surge or anticipated surge capacity.

Critical Incident MD Opportunities

Critical Incident APP Opportunities

We are also actively hiring for a few other key roles that will help in supporting the anticipated surge capacity.

  • Hospice LPN
  • House Nursing Supervisor
  • Patient Placement Nursing Manager
  • Assistant Nurse Manager

Learn More

Donations

We are now accepting donations to help fight COVID-19.

Learn More

For Healthcare Providers
SEE RESOURCES