As your health family, we are here for you.

We want you to know that North Memorial Health is actively monitoring COVID-19 developments and is prepared for any cases that may come to our facilities. Your health, safety, and peace of mind are important to us.

 

COVID-19 Resources

For the most recent updates on coronavirus, visit Centers for Disease Control and Prevention.

Vaccines

Getting your vaccination is an important step in keeping yourself, your loved ones and our community safe. To learn more or schedule your vaccine, visit COVID-19 Vaccine Updates.

Safety Guidelines

At North Memorial Health, the wellness and safety of our team members and customers is always our top priority. As a health family, we are doing our part to ensure a safer environment for all, and we are asking everyone to do their part, too.

Learn More

Diagnostic Testing

Note: Current demand for testing is causing increased wait times for appointments. Please consider using a one of the State of Minnesota’s Community Testing Sites if you are asymptomatic. Testing sites and more info can be found on the State’s website.

 

COVID-19 Testing at Primary Care Clinics

  • If you have symptoms: If you have one or more COVID-19 symptom(s), you must schedule an office or telehealth visit to get a COVID-19 test at our primary care clinics. Please call 763-581-CARE to schedule an appointment at one of our primary care clinics.
  • If you need a COVID-19 pre-op test: You must have a COVID-19 test order from your provider (either a paper copy of the order or an electronic order sent by the provider’s office) to be able to schedule a lab appointment for a COVID-19 pre-op test. You can call 763-581-CARE to schedule an appointment at one of our primary care clinics.
  • If you are asymptomatic (not currently experiencing symptoms): You can be tested at our primary care clinics by calling 763-581-CARE to schedule an appointment.

 

COVID-19 Testing at Urgent Care and Urgency Center Locations

  • If you have symptoms: You must have one or more COVID-19 symptoms and be seen by an urgent care or Urgency Center provider to get a COVID-19 test at North Memorial Health urgent care or Urgency Center locations. No appointment is necessary.
  • If you are asymptomatic (not currently experiencing symptoms): You cannot be tested at North Memorial Health urgent care or Urgency Center locations without symptoms. If you are asymptomatic and would like to be tested for COVID-19, please call 763-581-CARE to schedule an appointment at one of our primary care clinics.

 

COVID-19 Diagnostic Testing FAQs

Q: Where can I be tested for COVID-19?

A: If you are symptomatic or asymptomatic, please call 763-581-CARE to schedule an appointment at one of our primary care clinics.

If you are symptomatic, you can also be tested at our urgent care and Urgency Center locations. We are not accepting asymptomatic customers at our urgent care and Urgency Center locations.

 

Q: Does North Memorial Health offer rapid COVID-19 testing?

A: No. Rapid testing sites can be found using this tool from the State of Minnesota.

 

Q: How long will it take to get my test results?

A: Results can take 1-4 days from the time you’re tested and can be found in MyChart.

 

Q: My child was sent home from school, does not have symptoms and needs a test. Where can I take my child for a test?

A: Please call 763-581-CARE to schedule an appointment at one of our primary care clinics. Additional testing options are available from Minnesota Department of Health.

 

Q: I was recently in contact with someone who tested positive for COVID-19 and I do not have symptoms. Where can I get a test?

A: Please call 763-581-CARE to schedule an appointment at one of our primary care clinics. Additional testing options are available from Minnesota Department of Health.

 

Q: Is the test free or is it covered by insurance?

A: The charge for a COVID-19 diagnostic test at North Memorial Health is $264, although most customers will not pay out-of-pocket for a test. If a customer has insurance, their insurance will be billed. If a customer does not have insurance, they may be covered under the CARES Act implemented by the Trump administration.

Entrance Instructions

Effective March 20, 2020

Entrances at both hospitals are limited to the following:

North Memorial Health Hospital

  • Main Entrance (Atrium)
  • Emergency Department

Maple Grove Hospital

  • Main Entrance (Welcome Desk)
  • Emergency Care Center

Additionally, the tunnel between North Memorial Health Hospital and Robbinsdale Medical Building will be closed to the public. In Maple Grove, the gate between Maple Grove Hospital and the Maple Grove Ambulatory Surgery Center will be closed.

Visitor Guidelines

To keep our customers, team members and community safe during the coronavirus (COVID-19) pandemic, North Memorial Health has updated our visitor guidelines.

View visitor guidelines

Surgery Updates

The health and safety of our customers and team members are always our top priority. We are taking extra measures during this COVID-19 pandemic to ensure a safe environment for you and/or your loved one, as well as our team. We are following all current guidelines from the CDC and the Minnesota Department of Health.

Please follow the steps in the document below to help you better prepare for surgery and avoid the risk of having a delay or cancellation of your surgery or procedure.

PREPARING FOR YOUR SURGERY

If you have any questions, you can ask your surgeon or the clinic staff. You can also call 763-581-3790 for North Memorial Health Hospital and 763-581-1330 for Maple Grove Hospital.

Temporary Clinic Closures

Updated March 12, 2021

We have a dedicated team focused on getting our customers the care they need during the COVID-19 outbreak. To ensure that we have the right resources and services available for our customers, we are focusing our in-person visits to select sites.

Temporary Clinic Closings:

  • North Market Wellness Resource Center

See all clinic locations

Hospital Campuses: What's Open and Closed

In the interest of community safety, some of our services will be temporarily paused or adjusted. Re-open dates for paused services will be evaluated on a weekly basis.

Gift Shops

  • North Memorial Health Hospital: open Monday through Friday 10 a.m. to 3 p.m.
  • Maple Grove Hospital: open Monday through Friday 9:30 a.m. to 3 p.m.

Valet Parking Services

  • North Memorial Health Hospital: closed

Espresso Stations

  • North Memorial Health Hospital: closed
  • Robbinsdale Medical Building: closed
  • Maple Grove Hospital: open

Cafeterias

  • North Memorial Health Hospital Plaza Café: open
  • Maple Grove Hospital Four Seasons Café: open
  • Adjusted services and updated seating arrangements to enforce social distancing at both cafeterias.

All inpatient food delivery will continue as normal.
Our hospitals provide high quality, safe, nutritious meals to your loved one. We can provide specialized diets for religious and dietary requirements such as halal, kosher and vegetarian meals as well as specific health needs such as diabetes and food allergies.

Hospital guidelines for bringing food to your family or friend (PDF)

Outpatient Pharmacy Hours

North Memorial Health Pharmacy – Robbinsdale
Mon – Fri: 7:30 a.m. to 6 p.m.
Sat and Sun: 9 a.m. to 3 p.m.

North Memorial Health Pharmacy – Maple Grove
Mon – Fri: 8 a.m. to 6 p.m.
Sat and Sun: 10 a.m. to 2 p.m.

North Memorial Health Pharmacy – Specialty Center
Mon – Fri: 8 a.m. to 5 p.m.
Sat and Sun: closed

Please call 763-581-2100 if you need to access the pharmacy during these hours.

Donations

At North Memorial Health and Maple Grove Hospital, we have teams dedicated to caring for our community during the COVID-19 pandemic. Many of you have reached out to ask how you can help during this unprecedented time. We are honored to see everyone coming together and want to thank you for your outpouring of support. Here are a few ways that you can help.

 

Make a Financial Gift

Donate

 

Food and Beverages

We are unable to accept homemade food or beverage donations at this time. All food or beverage donations must be provided from a restaurant/café, or store bought. Shelf-stable options (food, snacks or beverages that can be safely stored at room temperature in a sealed container) are ideal for distribution to any department, any day on any shift. Healthy or protein-rich snacks are appreciated, but all types of treats are welcome.

Packaging
Food and beverages must be portioned individually and sealed/wrapped to stop the spread of germs. We request the establishment does this prior to delivery. Items like pizzas and bulk food to share can’t be accepted at this time.

Delivery

  • Donations will not be accepted without prior authorization and a designated point person.
  • Please provide three options for dates and times of delivery so that our office can coordinate with other donations and distribute food and beverages throughout the hospital to all teams, on a variety of shifts.
  • Due to visitor and entrance restrictions you will be given the name of a point person who will meet you at the main Hospital entrance (designated for visitors) to receive the donation. Please remain in your vehicle and a cart will be brought out to you for the donation.

Maple Grove Hospital
Contact Jennifer Nelson at 763-581-1813 or Jennifer.Nelson@maplegrovehospital.org to coordinate a donation. Please include this form with your donation.

North Memorial Health Hospital
Contact Joe Lofgren at 763-581-4813 or Joseph.Lofgren@northmemorial.com to coordinate a donation. Please include this form with your donation.

North Memorial Health Ambulance Services and Air Care
Contact Nancy Sundberg at 763-581-9884 or Nancy.Sundberg@northmemorial.com to coordinate a donation. Please include this form with your donation.

Send A Message of Encouragement

If you would like to share a message of encouragement or gratitude with our care teams, email it to foundation@northmemorial.com and we will share with those working in our hospitals.

These words of care mean so much to our team members–know that you are truly making a difference!

For Healthcare Providers
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