As your health family, we are here for you.

We want you to know that North Memorial Health is actively monitoring COVID-19 developments and is prepared for any cases that may come to our facilities. Your health, safety, and peace of mind are important to us.

 

Important COVID-19 Information & Resources

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Fatigue
  • Congestion or runny nose
  • Nausea/vomiting or diarrhea
You can take steps to reduce your risk of contracting coronavirus and other contagious diseases. To keep you and your family healthy, please keep the following measures in mind:
  • Thoroughly wash your hands with soap and water.
  • Cover your mouth and nose with your elbow or tissue when you cough or sneeze.
  • Avoid touching your eyes and the rest of your face.
  • If you are sick, stay home from work or school.
  • Avoid close contact with anyone who is sick.
  • Wear a face mask when in public or group settings.
  • If you plan to travel, read these tips from the Centers for Disease Control and Prevention.

When to seek medical care:

  • If you have a fever, cough, and shortness of breath, or difficulty catching your breath, you should seek medical care immediately.

Reference: Centers for Disease Control and Prevention

For the most recent updates on coronavirus, please visit:

COVID-19 Hotline:
More questions about COVID-19? Call the Minnesota Department of Health COVID-19 Hotline at 651-297-1304 or 1-800-657-3504

Available Monday through Friday from 9 a.m. to 4 p.m.

Mental Health Crisis Line – Call:
** CRISIS (**274747)

Vaccines

There are now vaccines available to prevent COVID-19. As your health family, we understand that you may have many questions about the vaccines, their availability, effectiveness and more. We’re committed to providing you with the latest information, by sharing it here.

COVID-19 Vaccine FAQs

Q: What vaccines are approved for use?
A: Currently, two vaccines are authorized and recommended to prevent COVID-19. Pfizer-BioNTech COVID-19 vaccine and Moderna’s COVID-19 vaccine.

Q: What is the difference between the two vaccines?
A: The Pfizer-BioNTech COVID-19 vaccine is recommended for people age 16 years and older. It consists of two shots given in the muscle of the upper arm, 21 days apart.  The vaccine from Moderna is recommended for people age 18 years of age and older. It is also two doses, given one month apart.

 Q: Can I get the vaccine for COVID-19?
A: The vaccines for COVID-19 are being distributed following a phased approach as outlined by the Minnesota Department of Health and the CDC’s Advisory Committee on Immunization Practices. We are in the initial distribution phase, which is prioritized for front line clinical care roles and residents of long-term care facilities. Members of the general community are not currently able to get either of the vaccines.

Q: When can I get a vaccine for COVID-19?
A: There is a limited number of doses available currently, but ultimately, all Minnesotans will have an opportunity to be vaccinated over time.  For more information regarding timing, visit the Minnesota Department of Health’s website.

Q: Can I sign up or be put on a list to get one of the vaccines?
A: No, each phase of distribution is fluid based upon vaccine supply, so we don’t know dates.The Minnesota Department of Health’s website will have the most up-to-date information.

Q: Will I be notified and able to schedule an appointment once the vaccines are available to the community?
A: Once the Minnesota Department of Health notifies us that either of the vaccines are available to our customers, you will be able to schedule an appointment for the vaccine. We don’t know when that will be.

Q: What if I am not in a priority group but I have a lot of risk factors and I believe I should be prioritized. Who can I talk to about getting prioritized?
A: The current guidance for Phase 1a of the COVID-19 vaccines release is being prioritized to healthcare workers and long-term care residents.  You can call the MDH Minnesota Helpline at 651-297-1304 or 1-800-657-3504.

Q: Who is included in Phase 1a?
A: Front line clinical care roles and residents of long-term care facilities.

Q: Who is prioritized in the other phases of the vaccine distribution plan?
A: We don’t have final decisions on the rest of the phases yet, but in general, we expect Phase 1b to consist of essential workers and Phase 1c to consist of persons with high-risk medical conditions and persons 65+ years of age. Again, it’s possible these could change. The Minnesota Department of Health’s website has the most up-to-date information.

Q: How can I learn more about the vaccines?
A: You can always connect with your primary provider at North Memorial Health, otherwise the Centers for Disease Control and Prevention (CDC) has robust information about the ever-changing vaccine environment.

Safety Guidelines

At North Memorial Health, the wellness and safety of our team members and customers is always our top priority. As a health family, we are doing our part to ensure a safer environment for all, and we are asking everyone to do their part, too. In order to do that, we have developed these key principles to follow:

Learn More

Diagnostic Testing

Walk-up COVID-19 Diagnostic Testing Locations

Walk-up testing is available and open to the public:

On-site registration must be completed by 3:45 p.m.

Here are some instructions to prepare and complete your COVID-19 test:

  • Preparing for testing: Please bring a mask with you and have an insurance card, a valid ID and accurate contact information ready.
  • Upon arrival: When arriving on site, please call the COVID registration phone number posted at the testing location. After registering, please follow the respective signs on-site to be tested.
  • During testing: During testing, please walk up to the testing site. The site will be operated by clinical staff who will swab your nose. The sample is then put into a sterile container to be sent for testing. You will then receive an after-visit summary card with follow-up information. At that point, you may exit the testing site.
  • After testing: Test results will be available within 7 days. You will receive your results through MyChart. Please do not call your provider’s office, or North Memorial Health’s operator as they will not be able to get you your results.

 

COVID-19 Testing at Primary Care Clinics

If you have symptoms and meet the testing eligibility criteria or need to get a COVID-19 pre-op test:

  • If you have symptoms: You must have one or more COVID-19 symptom(s) and an office or telehealth visit to get an COVID-19 test at our primary care clinics. You can call 763-581-CARE to schedule an appointment at one of our primary care clinics.
  • If you need a COVID-19 pre-op test: You must have a COVID test order from your provider (either a paper copy of the order or an electronic order sent by the provider’s office) to be able to schedule a lab appointment for a COVID-19 pre-op test. You can call 763-581-CARE to schedule an appointment at one of our primary care clinics.
  • If you are asymptomatic (not currently experiencing symptoms): You cannot be tested at the primary care clinics without symptoms. If you are asymptomatic and would like to be tested for COVID-19, please review the Walk-Up COVID-19 Diagnostic Testing Location information. Additional testing options are available from Minnesota Department of Health.

 

COVID-19 Testing at Urgent Care and Urgency Center Locations

  • If you have symptoms: You must have one or more COVID-19 symptoms and be seen by an Urgent Care or Urgency Care Center provider to get a COVID-19 test at NMH Urgent Care or Urgency Care Center locations. No appointment is necessary.
  • If you are asymptomatic (not currently experiencing symptoms): You cannot be tested at North Memorial Health urgent care or Urgency Center locations without symptoms. If you are asymptomatic and would like to be tested for COVID-19, please review the Walk-Up COVID-19 Diagnostic Testing Location information above. Additional testing options are available from Minnesota Department of Health.

COVID-19 Diagnostic Testing FAQs

Q: Where can I be tested for COVID-19?
A: If you are symptomatic or asymptomatic, you can be tested at our walk-up testing sites. If you are symptomatic, you can also be tested at our Urgent Care and Urgency Center locations but must be seen by an urgent care or Urgency Center provider to get a COVID-19 test. We are not accepting asymptomatic customers at our Urgent Care and Urgency Center locations.

Q: My child was sent home from school, does not have symptoms and needs a test. Where can I take my child for a test?
A: Please visit our COVID-19 walk-up testing sites. Additional testing options are available from Minnesota Department of Health.

Q: I was recently in contact with someone who tested positive for COVID-19 and I do not have symptoms. Where can I get a test?
A: Please visit our COVID-19 walk-up testing sites. Additional testing options are available from Minnesota Department of Health.

Q: Can symptomatic children be tested for COVID-19 at North Memorial Health testing sites?
A: Yes, symptomatic children can be tested for COVID-19 at North Memorial Health testing sites.

Q: Is the test free or is it covered by insurance?
A: The charge for a COVID-19 diagnostic test at North Memorial Health is $264, although most customers will not pay out-of-pocket for a test. If a customer has insurance, their insurance will be billed. If a customer does not have insurance, they may be covered under the CARES Act implemented by the Trump administration.

Q: What is the security presence on site for walk-up testing? 
A: Security is on-site to help direct traffic.

Serology Antibody Testing

North Memorial Health offers a new blood test – the serology antibody test – that can identify if you have been exposed to COVID-19 and have the antibodies against the virus. The antibody test, which is done through a simple blood draw, cannot be used to diagnose if you currently have the virus. But, if you’re concerned about previous exposure to COVID-19, this test can provide you with that answer.

The serology antibody test cannot be used to confirm immunity to COVID-19 and a positive test does not mean you cannot get COVID-19 again. However, if you test negative for antibodies, it’s unlikely that you have had a previous COVID-19 infection. Serology antibody tests are available for adults ages 18 and older.

Testing Locations

North Memorial Health – Robbinsdale Medical Building
3366 Oakdale Ave N, Suite 215 Robbinsdale, MN 55422

  • Testing is available by appointment Monday, Wednesday, Friday from 8 a.m. to 4 p.m.
  • Parking is available in Ramp P2 which is connected to the Robbinsdale Medical building

North Memorial Health – Maple Grove Medical Center
9825 Hospital Drive, Suite 11 Maple Grove, MN 55369

  • Testing is available by appointment Tuesday and Thursday from 8 a.m. to 4 p.m.
  • Suite 11 is located on the lower level of the Maple Grove Medical Center.
  • Parking is available on the lower level of the attached ramp.

Schedule an Appointment

  • The serology antibody test is $53.
  • Schedule an appointment and pay for the test online through MyChart.
    • You will need a North Memorial Health MyChart Account to schedule an appointment. If you don’t have a North Memorial Health MyChart account, you can sign up online.
    • Appointment availability is limited due to high demand. If you do not see an available time, please check back as additional time slots will be released each morning.
  • Results will be available through your North Memorial Health MyChart within two to three days.

SCHEDULE with MYCHART

Visitor Guidelines and Entrance Instructions

Effective December 30, 2020

 

To keep our customers, team members and community safe during the coronavirus (COVID-19) pandemic, below are our visitor guidelines.

Maple Grove Hospital and North Memorial Health Hospital Visitor Guidelines

Visiting Hours: 8 a.m. – 8 p.m.
No overnight stays. Exceptions will be made for the following customers:
  • Emergency Department
  • Family Birth Center
  • Pediatric (under 18)

Any patient who is COVID-19 positive or awaiting COVID-19 test results: no visitors except for compassionate care on a case-by-case basis.

Hospital Stays
  • Adults (18 and over): One healthy, masked visitor (16 and over) per hospitalization.
  • Pediatric (under 18): Two healthy, masked parents or legal guardians per hospitalization.

Surgeries and Procedures: One healthy, masked visitor.

Family Birth Center Hospitalizations: one healthy, masked visitor per hospitalization. In addition, one trained, masked doula is permitted for support during labor and delivery.

Compassionate Care Hospitalizations: Evaluated on a case-by-case basis.

A healthy, masked visitor has had no known exposure to COVID-19 within the past 14 days and must wear a mask at all times (including customer rooms).


Maple Grove Hospital ECC and North Memorial Health Hospital ED Visitor Guidelines

Visiting Hours: 24/7
  • Adults (18 and over): One healthy, masked visitor (16 and over).
  • Pediatric (under 18): One healthy, masked parent or legal guardian.
  • Compassionate Care: One healthy, masked visitor (more than one evaluated on a case-by-case basis).
A healthy, masked visitor has had no known exposure to COVID-19 within the past 14 days and must wear a mask at all times (including customer rooms).

North Memorial Health Clinics Visitor Guidelines

At this time, we are not able to allow any visitors. The following exceptions will be made:

  • Any patient who is COVID-19 positive – no visitors except for compassionate care on a case-by-case basis.
  • For adult patients requiring assistance with their visit – visitors are limited to one healthy individual.
  • For pediatric patients (less than 18 years of age) – one legal guardian only. No other children permitted.

A healthy individual does not have a fever, cough or other respiratory symptoms.

A non-COVID-19 patient is someone who has not tested positive for COVID-19 or is not currently being observed for COVID-19 symptoms.

Visitors who have been directly exposed to an individual with COVID-19 are not allowed to visit for 14 days since last exposure.

 

Entrance Instructions for Customers

Effective March 20, 2020

Entrances at both hospitals are limited to the following:

North Memorial Health Hospital:

  • Main entrance (Atrium)
  • Emergency Department

Maple Grove Hospital:

  • Main entrance (Welcome Desk)
  • Emergency Care Center

Additionally, the tunnel between North Memorial Health Hospital and Robbinsdale Medical Building will be closed to the public. In Maple Grove, the gate between Maple Grove Hospital and the Maple Grove Ambulatory Surgery Center will be closed.

Surgery Updates

Are you scheduling surgeries in your facilities?
Effective Monday, May 11 we are resuming essential, time-sensitive surgeries at North Memorial Health facilities. This includes North Memorial Health Hospital, Maple Grove Hospital and both the Minnetonka Ambulatory Surgery Center and Maple Grove Ambulatory Surgery Center.

The health and safety of our customers and team members is always our top priority. We continue to take extra measures during COVID-19 to ensure a safe environment for all. This includes following current guidelines from the CDC and the Minnesota Department of Health.

What additional steps do I need to take to prepare for my surgery? 

Self-Quarantine

  • In the two weeks prior to surgery or procedure, you are advised to stay home if possible and avoid non-essential activities, such as social gatherings, to the extent possible prior to your procedure. If outside the home, such as at work, a mask should be worn consistent with MN state guidance.

Pre-Surgery or Pre-Procedure COVID-19 testing

  • If you need a COVID-19 test prior to your surgery or procedure, plan to have the test 7 days prior to
    your surgery or procedure to allow for test turnaround time.
  • It is important you get the right test. Not all tests are approved for pre-surgical or pre-procedure clearance. North Memorial Health and the Minnesota Department of Health/Vault Health offer approved testing. If you are unable to test through either of these options, check with your surgeon’s office to find a site with approved testing. Your surgery or procedure will be rescheduled if an approved test was not used
  • If you are scheduling a test at a location without guidance from your surgeon, we urge you to check with your testing location that the test meets these requirements:
    • The sample must be a nasopharyngeal sample. The only approved saliva test is offered by the Minnesota Department of Health (Vault Health).
    • The test must be a molecular test (PCR). Antigen tests and antibody tests are not approved to safely confirm you are truly without COVID-19 (not sensitive enough to be used if you’re not having symptoms)
  • Your test results will be sent to your primary care provider and communicated to the surgeon. — If you test positive for COVID-19, your procedure will be postponed (unless it is emergent) — If you test negative for COVID-19, your procedure will proceed accordingly.

For more information, please reference Preparing for your Surgery (PDF)

If you have any questions, you can ask your surgeon or the clinic staff. You can also call 763-581-3790 for North Memorial Health Hospital and 763-581-1330 for Maple Grove Hospital.

For the health and safety of our customers and team members, we continue to limit visitors in our facilities. Review our visitor guidelines prior to your surgery.

Temporary Clinic Closures

Updated July 20, 2020

We have a dedicated team focused on getting our customers the care they need during the COVID-19 outbreak. To ensure that we have the right resources and services available for our customers, we are focusing our in-person visits to select sites.

 

Temporary Clinic closings:

  • North Memorial Health Urgent Care – Roseville
  • North Market Wellness Resource Center
    • Please note, while the North Market Resource Center is closed, there is walk-up COVID-19 diagnostic testing available on Tuesdays and Thursdays at North Market.

See all clinic locations

Hospital Campuses: What's Open and Closed

In the interest of community safety, some of our services will be temporarily paused or adjusted. Re-open dates for paused services will be evaluated on a weekly basis.

Gift Shops
North Memorial Health Hospital: open Monday through Friday 10 a.m. to 3 p.m.
Maple Grove Hospital: closed

Valet Parking Services
North Memorial Health Hospital: closed

Espresso Stations
North Memorial Health Hospital: closed
Robbinsdale Medical Building: closed
Maple Grove Hospital: open

Cafeterias
North Memorial Health Hospital Plaza Café: open
Maple Grove Hospital Four Seasons Café: open
Adjusted services and updated seating arrangements to enforce social distancing at both cafeterias.

All inpatient food delivery will continue as normal.
Our hospitals provide high quality, safe, nutritious meals to your loved one. We can provide specialized diets for religious and dietary requirements such as halal, kosher and vegetarian meals as well as specific health needs such as diabetes and food allergies.

Hospital guidelines for bringing food to your family or friend (PDF)

Outpatient Pharmacy Hours

Our outpatient pharmacy hours have temporarily changed.

North Memorial Health Pharmacy – Robbinsdale
Mon – Fri: 7:30 a.m. to 5 p.m.
Sat and Sun: 9 a.m. to 3 p.m.

North Memorial Health Pharmacy – Maple Grove
Mon – Fri: 8 a.m. to 5 p.m.
Sat and Sun: 10 a.m. to 2 p.m.

North Memorial Health Pharmacy – Specialty Center
No change in pharmacy hours
Mon – Fri: 8 a.m. to 5 p.m.
Sat and Sun: closed

Please call 763-581-2100 if you need to access the pharmacy during these hours.

Donations

We are now accepting donations to help fight COVID-19.

Learn More

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